Privacy policy.

Last updated: 15 October 2026

At Trice Works, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our cleaning services.

Trice Works is operated by Trice Limited (“Trice Works”, “we”, “us” or “our”).

Our website is: www.triceworks.co.uk

1. Information we may collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Home, business or service address

  • Email address

  • Telephone number

  • Details of the service you are interested in

  • Information about your caravan, motorhome, campervan, vehicle or property

  • Photographs you provide to help us assess or quote for work

  • Photographs taken before, during or after work where appropriate

  • Booking and appointment information

  • Quotes, invoices and payment records

  • Details of previous work we have completed for you

  • Communications you have with us by telephone, email, website, social media, WhatsApp or other messaging services

  • Information you submit through forms on our website

  • Technical information relating to your use of our website, such as IP address, browser type, device information and website usage information where collected through cookies or analytics services.

We do not intentionally collect special category personal information unless you voluntarily provide it and it is necessary for us to deal with your enquiry.

2. How we collect your information

We may collect personal information when you:

  • Contact us through our website

  • Telephone, email or message us

  • Contact us through Facebook, Instagram or another social media platform

  • Ask us for a quotation

  • Make or amend a booking

  • Purchase one of our services

  • Provide information while we are carrying out work

  • Provide feedback or a review

  • Subscribe or consent to receive marketing communications

  • Visit and interact with our website.

We may also receive information from third parties where appropriate, for example a storage facility, commercial customer or another person arranging work on your behalf.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Prepare and provide quotations

  • Arrange, confirm and manage bookings

  • Deliver our cleaning and associated services

  • Contact you about work we are carrying out

  • Maintain customer and service records

  • Issue invoices and process payments

  • Deal with questions, complaints, guarantees or follow-up work

  • Keep appropriate before-and-after records of work undertaken

  • Improve our services and customer experience

  • Operate, maintain and improve our website

  • Understand how visitors use our website

  • Meet our accounting, tax, insurance and legal obligations

  • Prevent fraud or misuse of our services

  • Send marketing communications where we are legally permitted to do so.

We will only use your information for purposes that are compatible with the reason it was originally collected unless we have a lawful reason to use it differently.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract
Where processing your information is necessary to provide a quotation, arrange a booking or deliver services you have requested from us.

Legitimate interests
Where it is reasonably necessary to operate and improve our business, communicate with customers, maintain appropriate records, manage customer relationships, protect our business or understand how our services are being used.

Where we rely on legitimate interests, we consider whether our interests are balanced against your privacy rights.

Legal obligation
Where we need to retain or process information to comply with legal, financial, taxation, insurance or regulatory requirements.

Consent
Where you have specifically given us permission, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

5. Photographs

As part of our cleaning services, we may take photographs of vehicles, leisure vehicles, equipment, exterior areas or property.

We may use photographs for purposes including:

  • Recording the condition of an item or property before work begins

  • Recording damage, defects or areas requiring particular attention

  • Demonstrating that work has been completed

  • Managing complaints, insurance matters or disputes.

We will not intentionally publish photographs that clearly identify you or disclose personal information without an appropriate lawful basis.

Where we wish to use identifiable photographs specifically for promotional or marketing purposes, we may ask for your permission.

6. Marketing

We may occasionally contact existing customers about relevant Trice Works services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending you marketing communications at any time by contacting us or using any unsubscribe option included in the communication.

Stopping marketing communications will not affect communications that are necessary to manage an enquiry, booking or service.

7. Sharing your personal information

We do not sell your personal information.

We may share information with trusted organisations where reasonably necessary to operate our business, including:

  • Website hosting and website service providers

  • Email and communications providers

  • Payment processing providers

  • Accounting and bookkeeping providers

  • Customer relationship or business administration systems

  • IT and cloud storage providers

  • Insurers and professional advisers

  • Contractors or service providers assisting us in delivering services

  • Government bodies, regulators, law enforcement agencies or HM Revenue & Customs where required by law.

Where third parties process personal information on our behalf, we expect them to keep the information secure and use it only for the agreed purpose.

8. International transfers

Some of the systems or service providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives an appropriate level of protection in accordance with UK data protection law.

This may include relying on UK adequacy regulations or approved contractual safeguards where required.

9. How long we keep your information

We only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected and to satisfy any legal, accounting, insurance or reporting requirements.

As a general guide:

  • Enquiry and quotation information may be retained for a reasonable period in case you contact us again

  • Customer and booking records may be retained while you remain a customer and for an appropriate period afterwards

  • Invoices, payments and accounting information will normally be retained in accordance with applicable UK tax and accounting requirements

  • Photographs relating to completed work may be retained where necessary for service history, warranty, insurance or dispute purposes

  • Marketing information will be retained until you unsubscribe, withdraw consent or we determine it is no longer appropriate to retain it.

We periodically review the information we hold and securely delete information that is no longer required.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet, email or electronic storage system can be guaranteed to be completely secure.

11. Cookies and website analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites operate correctly, remember preferences and provide information about how a website is being used.

Cookies may include:

  • Strictly necessary cookies required for the website to function

  • Functional cookies that remember choices or preferences

  • Analytics cookies that help us understand how people use our website

  • Marketing cookies, where applicable, that may help measure or personalise advertising.

Where required by law, non-essential cookies will only be placed on your device after you have given your consent.

You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.

12. Links to other websites

Our website or social media pages may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • Ask for access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict the way we use your information

  • Object to certain uses of your personal information

  • Ask for certain information to be transferred to you or another organisation

  • Withdraw consent where we rely on consent to process your information.

These rights are not absolute and may depend on the circumstances and our lawful basis for processing your information.

You also have the right to object to our use of your personal information for direct marketing at any time.

If you would like to exercise any of these rights, please contact us using the details below.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority for data protection:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk

Further contact information is available directly from the ICO website.

15. Contacting us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Trice Works
Operated by Trice Limited
Website: www.triceworks.co.uk

Email: hello@triceltd.co.uk
Postal address: Exchange Building, 66 Church Street, Hartlepool, TS24 7DN

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, suppliers or legal obligations.

The latest version will always be published on www.triceworks.co.uk, with the date of the most recent update shown at the top of this page.